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Level 3 Technical Service Desk Skills Bootcamp

Course Overview

As an IT Technician, you must make sure all the hardware, networks and software are installed correctly and working, spotting errors and avoiding chaos. That is precisely what the Level 3 Technical Service Desk Skills Bootcamp teaches; it takes a deep and exciting dive into the different components that are involved in the role, such as communication, problem-solving and the different problems that can come with different technology within businesses. It will provide excellent grounding and hands-on experience in which learners will fully understand the ins and outs of IT infrastructure, spot errors and potential chaos, and be capable of fixing problems.

During week thirteen of this Skills Bootcamp, you will work in small teams to solve real-world business problems that are custom designed by potential employers. You will present solutions in a "Dragon's Den" style pitch to relevant stakeholders. This essential part of your course will enable you to demonstrate problem solving, presenting, teamwork and self-reflection skills which are crucial to employers.

Key Information

Course Length
14 weeks

Course Level
Level 3

Learning Method(s)

  • Group live learning sessions
  • Online materials
  • Online assessment- including a group task as part of an Industry Project Week


  • A guaranteed job interview for those seeking a new job role
  • Solve real-world business problems and demonstrate your abilities to potential employers in a "Dragon's Den" style pitch during industry project week
  • Fully online course with group live learning sessions
  • Study from anywhere
  • Access to an award-winning e-learning platform
  • Support and guidance from a dedicated Learning Support Adviser throughout your course
  • Unlimited support from qualified tutors
  • Receive a digital e-certificate upon completion of all mandatory learning and a successful job offer related to the Skills Bootcamp
  • No hidden costs

Cost and Funding Information

Study this course

Start your application to secure a place on this free Skills Bootcamp course

Complete pre-enrolment form

Databases, CRM and Other Systems and Tools

Within this unit, learners will understand common data analysis methods that are used in databases. They will also learn about end-user and application behaviours and what the common causes of slow networks are.

Diagnosing Digital Problems

Within this unit, learners will learn how to solve issues with various digital apparatus including software, hardware and storage.

Communication and Customer Service (including Coaching and supporting external users)

Within this unit, learners will understand why communication is important to a role within IT Tech Service Desk. They will also learn about different procedures during a call opening, body of the call, closing the call and what to do afterwards. Learners will also identify barriers that someone may experience when in a call.

Security, Operating Systems, and the Cloud

Within this unit, learners will explore how to provide local and remote support for users. Learners will also understand the key principles of network security, operating systems and the Cloud.

Skills Bootcamps are for:

  • Adults aged 19 or over as of the 31st August 2023
  • Adults who are employed and looking to move into a new sector and start an entry-level role
  • Adults who are employed and have their employer's co-funding support to progress within the company
  • Learners who are self-employed and looking to grow their business
  • Learners who are recently unemployed (for less than 12 months) or returning to work after a break and are looking to get started with an entry-level job in a new sector
  • Learners who are looking to build upon a Skills Bootcamp by moving onto an apprenticeship in their chosen topic
  • Applicants who have lived in England for at least the last 3 consecutive years, and have the right to work in the United Kingdom (there are exceptions for Ukraine or Afghanistan nationals)
  • Learners who are not currently undertaking any formal education, including another Skills Bootcamp
  • Learners who have not studied a Skills Bootcamp in the current funding year
  • Learners who have a reliable internet connection, a laptop or computer with a camera and microphone and access to Microsoft Office
  • Adults who are able to commit to and attend 100% of live sessions as per the course requirements they are choosing to enrol on

Please note, although our Skills Bootcamps are completed entirely online, due to the way Skills Bootcamps are funded, you can only complete a course that is available in the area that you currently reside in.

Following course completion, including attendance at all mandatory live learning sessions and achievement of all course assessments, those seeking a new job role will be suitable to secure a guaranteed job interview and apply for entry-level vacancies. Below you will find examples of entry-level roles:

  • IT Support Advisor (£21,000 – £25,000 per year)
  • Service Desk Advisor (£21,000 - £26,000 per year)
  • Service Desk Analyst (£22,000 - £27,000 per year)
  • IT Support Technician (£23,000 – £28,000 per year)
  • 2nd Line Support Technician (£25,000 – £30,000 per year)

Please note:

The upper end of the salary scale is typically for larger companies whereas the lower end is typically for small to medium-sized enterprises (SMEs).

Skills Bootcamps are fully funded (that means free) for…

  • Unemployed people (for less than 12 months)
  • Employed people looking for a career change*
  • Self-employed people who are looking to grow their business
  • Employers recruiting an individual who has completed a Skills Bootcamp

*Large employers looking to upskill their current staff will contribute 30% of the cost for their staff members' upskilling. *Small or medium employers (SMEs) will contribute 10% for their staff members upskilling.

14 weeks

You must complete 7 hours of mandatory live learning each week:

  • 6 hours of live learning sessions led by your expert tutor
  • 1 hour with a Careers and Progression Coordinator

Once you are verified as being eligible for the Skills Bootcamp, you can choose from the below range of days and times to attend your live learning sessions:

Daytime & Weekend sessions:

Tuesday & Saturday 9am – 4:30pm

Please note: You cannot swap between weekdays and weekends.

Evening sessions:

Tuesday & Wednesday 6:30pm – 9pm

Thursday 6:30pm – 8:30pm

*Please note your chosen day and time will occur every week for the full 14-week programme

Because our Skills Bootcamps are of Level 3 standard in England, you will be expected to have some existing knowledge and skills within the subject area or job role that you are applying for.

You must also have:

  • A familiarity with applied use of Microsoft Office Suite of programmes
  • Basic functional skills ability including Maths and English

All Technical Service Desk Skills Bootcamps learners will have the opportunity to receive additional certification in Cisco - Internet of Things and Digital Transformation